Refund Policy
At Deluxe Care, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely pleased with your order, we're here to help.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
-
Within the Return Period: Your item must be returned within 30 days from the date of delivery.
-
Unopened and Unused: The item must be unopened, unused, and in the same condition as when you received it.
-
Original Packaging: It must be returned in its original packaging, with all accessories, tags, and labels intact.
Non-Refundable Items
Certain items are not eligible for returns or refunds, including:
-
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
-
Perishable Goods: Perishable or consumable goods, such as some skincare and health products, cannot be returned for hygiene reasons.
Return Process
To initiate a return, please follow these steps:
-
Contact Us: Reach out to our customer support team at [Contact Information] and provide your order number, the item you wish to return, and the reason for the return.
-
Return Authorization: Our team will review your request and provide you with a return authorization if your item meets the eligibility criteria.
-
Pack and Ship: Pack the item securely in its original packaging and include a copy of the return authorization. Ship the package to the address provided in the return authorization.
-
Tracking: Please use a trackable shipping service and provide us with the tracking information.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
-
Refund Method: We will process the refund to your original payment method, and you will receive the credit within a certain number of days, depending on your card issuer's policies.
-
Restocking Fee: Please note that a restocking fee may apply for certain returns. We will inform you of any applicable fees durinfo@deluxebeautyco.storeing the return authorization process.
Late or Missing Refunds
If you haven't received your refund within the specified timeframe, please check your bank account first. If you still have not received your refund, contact your credit card company or payment provider, as there may be processing delays. If you need further assistance, please contact us at [Contact Information].
Contact Us
If you have any questions or concerns about our refund policy or the return process, please contact our custom support info@deluxebeautyco.store.